HANOI LOCALS TERMS AND CONDITIONS
Hanoi Locals Travel and Sport onward develops with the best way of flexibility so we present our Terms & Conditions as below:
1.Free Of Charge – FOC will be applied if your booking is cancelled 2 days in advance.
2. 50% fee of total booking will be applied if your booking is cancelled 1 day before your time of departure. (Within 24hours).
3. 70% fee of total booking will be applied if your booking is cancelled 12 hours before your time of departure.
4. 100% fee of total booking will be applied if your booking is cancelled within 12 hours your time of departure.
Our driver team doesn’t come to pick up on time, without any announcement from office or Tour Operator Team:
1. Late than 15’: We offer you a cup of Vietnamese coffee during waiting.
2. Late than 30’: We offer you a bottle of beer / a drink during waiting.
3. Late than 1 hour: We offer you an invitation dinner at local restaurant at arrival destination.
4. Miss-pick up or no show: Please call/email us know then get taxi by you own, we will refund the cost or offer free for next service.
Note: In case your flight has arrived but there is no driver waiting for you, please call us at the hotline, our operation department will help you to connect through driver and help you right away.
Ha Noi Locals Travel and Sport are not responsible for any cost if you decide arranging by yourself without informing us about our late show up.
(This penalty will be not applied for case of bad weather such as flood; typhoon, city events, local festival…)
Children policy applies for tour:
1. Under 6 years old: Free Of Charge – FOC
2. From 6 to 9 years old: 50% price of adults
3. From 9 to 11 years old: 75% price of adults
4. From 12 up: 100% price as adults.