We may modify, update and supplement this policy at any time. The revision takes effect at the time we update.
• The purpose and scope of information gathering
The personal information of members, may be we use legitimate purposes below:
– Used to confirm the order when guests wish to purchase any available public sp
– Use of notification, implementation of promotions, PR for the new services to be used on the website
+ Providing information services by email,
+ Used to analyze consumer trends of our customers, with the aim of building new services, or improve the old service.
+ Used to communicate with our members when investigating customer information, sales promotion, information exchange opinions on the board reviews, comments.
+ Used to answer customer questions, we will answer members by email, phone, or mail to the address of the member, the member questions.
• About the collection of personal information
We also ask customers to provide some additional information that we can use to complete customer service or identification and risk management.
• On the exact requirements of personal information
HANOI LOCALS TRAVEL in data processing of personal information provided. Therefore, customers are responsible for providing accurate personal information and are updated with new information. Also, we are not responsible for resolving any disputes if the customer information provided discrepancies, inaccurate or forged.
• On the storage and security of personal information
Through this policy, we use the term “personal information” to describe information associated to a particular individual and can be used to identify the individual.
We kept confidential and personal information of customers at the company and ensure safety. Detailed information of the customer such as name, age, address, phone number and email will be stored in order to ensure the interests of the client when using the service.
Time storage of personal information of customers’ personal information will be kept customers from the start the service until the end of service.
Our company ensures the safety of the personal information of customers when they register and use the service at HANOI LOCALS TRAVEL.
In the case of companies being attacked gives rise to the risk of loss of consumer information, the company will notify the authorities within 24 (twenty four) hours after discovering the problem.
• Time information storage
We will store the personal information provided by customers in the internal systems of us in the process of providing services to the Client or until complete collection purposes or when the customer has asked cancellations of information provided.
• About the use of personal information
We are committed to only using internal information in accordance with the goals set out.
All the personal information of customers, as well as information exchange between customers and HANOI LOCALS TRAVEL are stored and security. We use the information provided to customers:
-Provide Services to customers.
-Send Messages about the operation of information exchange between customers and HANOI LOCALS TRAVEL
-With Touch and deal with customers in special cases.
• The address of the unit to collect and manage personal information
Address: 78 Nguyen Phuc Thai, Kim Long Ward, Hue City.
Tell / Fax: 02343 511 333 Hotline: + 84-935 75 3336
• Commitment to personal information security clients
hip customer information security is an absolute commitment to policies protecting personal information. The collection and use of information for each customer is only done when there is the consent of the client, unless otherwise required to provide the competent authority in love cau.Khong use, no transfer, supply acute or disclosed to 3rd parties any personal information about members in the absence of permission from the members agree.
In the case of information storage server hacker attacks resulting in the loss of personal data members, the website administrator will be responsible for informing the matter to the authorities to promptly investigate and handle notifications members are known for.
In cases where customers discovered personal information being used for improper purposes or is compromised, visitors
- PRIVACY COMMITMENT TO YOU
HANOI LOCALS TRAVEL recognizes the confidence you are placing in us through your dealings with us and protecting the privacy and the rights of individuals in relation to their personal information. We will do everything we can to maintain that trust.
Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat personal information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.What is your personal information?
- WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?
We encourage you to browse our website and you can do so without telling us who you are or revealing any personal information about yourself. However, there may be some places on the website where we give you an opportunity to provide us with your personal information. This will help us to get more of an understanding as to what the customers would like to see and what interests them. This can include but not limited to:
- Completing an online survey
- When you purchase a product from us using a credit card.We may collect the following information from you also:
- Your name and contact details, such as your physical address, email address and phone number, passport number…
- Age or birth date
- Details of any products and/or services you have purchased from us or which you have enquired about, and any additional information necessary to deliver those products and/or services and to respond to your enquiries
- Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or social media.
- WHY DO WE COLLECT THIS INFORMATION?
We collect this information to help customize our services and plan future product developments that you want to see. It also helps to provide you with relevant consumer information and notify you of products and or special promotions that may be of interest to you. It is also collected so that we can provide you with a high standard of customer services and marketing and remarketing across Hanoi Locals through our websites or other social media channels.
- HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information that comes directly from you. We may collect your personal information in a few ways including but not limited to:
- Through your access and use of our website
- When you complete an application
- When you purchase an order or request product information
- When you set up and maintain a user account
- When you complete a customer survey or send us feedback or
- During conversations between you and our representatives.
- WHAT HAPPENS IF WE CANNOT COLLECT YOUR PERSONAL INFORMATION?
It is your choice whether you chose to provide us with your personal information, however if you choose not provide us with the personal information described above, some or all of the following may happen:
- We may not be able to provide you with any information about products and or services that may interest you this can include information about discounts, sales or promotions
- We may not be able to provide the requested products or services to you
- We may be unable to modify the content of our website to your preferences therefore making your experience using our website difficult.
- WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your personal information as it helps us to provide you with the best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
- To provide products and/or services to you
- To communicate with you
- To respond to enquiries and provide information or advice where possible on existing and new products or services
- To contact you regarding administrative notices
- To assess the performance of our website to improve the operation of our website;
- For planning future products or services
- For quality control and research purposes
- To keep updated records of your contact details
- To process and respond to any complaint made by you
You have the option of using a pseudonym when dealing with Hanoi Locals so as not to identify yourself fully to us. However please bear in mind, that we will be unable to provide certain services to you unless you disclose your correct identity.
We understand the importance of your personal information and want you to have continuing trust in Vietnam Locals and in our products and services. For this reason we have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
We take website and credit card security extremely seriously and always endeavor to provide a secure, safe platform from which to conduct online transactions. This is why we recommend for you to use PayPal.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:
- There are security and privacy limitations of the Internet which are beyond our control;
- The security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and
- Any such information and data may be viewed or tampered with in transit by a third party.
- PRIVACY COMPLAINTS
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, this should be done in writing. Please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something, which is not appropriately, dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.
If you have complained about something, which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
We will endeavor to respond to you at all times promptly in writing to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.